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The current collection — objects for everyday living.
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How refunds are handled for KASTOR KOLLECTIVE LLC orders.
Refunds are available for items returned within 30 days of delivery in unused condition with original packaging. Sale items are eligible unless marked as final sale.
Once a return is received and inspected, refunds are processed within 5–7 business days to the original payment method. Banks may take an additional 3–5 business days to reflect the credit.
If you receive a defective or incorrect item, use the contact form immediately. A prepaid return label and a full refund — including original shipping — or a replacement can be arranged.
Questions about refunds can be sent through the contact form.